Click here to add text.The rules govern the remote purchase of goods. According to them, the buyer can refuse to purchase without giving any reason at any time before receiving the parcel, as well as within a week after shipment.
In this case, the following requirements must be met:
The integrity of the packaging The presentation, the integrity of the packaging, labels and seals are preserved.
No damage The consumer properties of the product have not changed, there is no damage.
Payment There are documents confirming the fact of purchase: checks, bills.
To make a return and exchange, you must provide a passport or other identity document.
The conditions for a refund are as follows:
Refunds Money is returned exclusively by bank transfer: to the buyer's account specified in the return application.
10 days The funds are transferred within 10 days after we receive the goods and the application for its return.
According to Resolutions No. 55 and No. 1222, not all goods of good quality can be returned.
List of products that cannot be returned:
Furniture Furniture.
Sophisticated equipment Sophisticated equipment covered by the warranty.
Printed editions Printed editions.
Products of inadequate quality
The goods of inadequate quality are recognized as those that are defective and cannot perform their functions. Differences in design and packaging are not considered a malfunction!
In order to avoid conflict situations, it is necessary to inspect the goods upon receipt of the goods, check the appearance, completeness, quantity, compliance with the description on the website.After that, the recipient signs the document stating that he has no complaints about the quality of the goods.
Important conditions:
You can demand a return or exchange after receiving the goods, provided that it was not possible to identify a malfunction upon receipt.
The buyer has the right to receive a similar product in return for the defective one or to terminate the sales contract. In the latter case, the funds are transferred to the buyer's account no later than 3 days after we receive the goods and a written statement indicating the faults.
Requirements are made in writing.
To receive funds, you must provide an identity document.
Products covered by the warranty
Complex technical devices are accompanied by the following documents:
Instruction instruction manual,
List of components by list of components,
Technical passport,
Warranty card warranty card.
The warranty card must be confirmed by a check or other purchase document! Without them, the coupon is invalid!
Upon receipt of the goods, be sure to make sure that you have the entire set of documents. In the absence of anything, please contact our manager by phone indicated on the website.
List of documents required for the return or exchange of goods
A written statement indicating the reasons for the return, a description of the defects. The application indicates the method of refunding, as well as details for monetary transactions.
Identity document (for residents of other regions, a photocopy is enough).
Cashier's check, payment order.In the absence of a document confirming the purchase, we can meet halfway and check the fact of the sale of goods in our database.
Compliance with these rules will allow you to find a legal way out of the situation and quickly resolve the conflict situation.
Important! Refunds are made in the same way they came to us.
Algorithm of actions:
Instruction Read the instructions before using.
Warranty period In the event of a malfunction, make sure that the warranty period is still valid. The starting point is the date of purchase, which is confirmed by the information on the receipt.
Checking the quality of the goods We accept the goods and do the quality check.
The cause of the breakdown According to the results of the check at the service center, the cause of the breakdown is revealed: a factory defect, a malfunction caused by improper operation